Premium White Ultra and Dazzle Smile Scam Warning!
By Review Boss on Nov 13, 2009 with Comments 103
Teeth Whitening Scams – Severe Toothache, Headache & Full of Butt Pain.
There are plenty of Teeth whitening products like Dazzle Smile, Dazzle White Pro, Premium White and premium white pro etc. Let me assure you that all these scams are run by the same company called “Dazzle White”. They just change the product and company name once the Internet is filled with 1000’s of negative comments and user complaints. However, amazingly people still fall to these cons.
Does teeth whitener like Dazzle Smile and Premium White really work?
Surely, it doesn’t work. That’s the reason they offer the free trial which in reality nothing but a credit card scam. Once you accept this free trail offer, money will be looted from your account month after a month.
Surprisingly Dazzle White Company has Better Business Beuro (BBB Online reliability program) listing. Owner’s name is Jesse Willms (AKA Jesse Williams?) If you look at their BBB online feedback you can see 100’s of complaints from ripped off customers. In fact, this is the same company behind all those Acai berry scams, Hoodia, Green tea, Wu-yi tea and Colon cleanse scams.
How Does Teeth whiteners work?
Only God knows…In fact, I really don’t know. I don’t know its ingredients; I don’t know if they have undergone any clinical trials; I don’t know if there is any medical proof. The only thing I know is, people buy these free trial offers and daily 1000’s of people become a victim.
Beware of Fake Blogs, Fake Case Studies and Fake Testimonials.
Cons went to one step ahead and started abusing social media networks like Twitter.com, Facebook.com etc., where they pretend like real customer. The latest one is called “Fake Blog (Flog or Splog). You’ll see fake blogs like JessicaTeetchwhite.com, JennyGotWhiteSmile.com etc. where you’ll see factious character promoting these scams.
The Bigger SCAM is Free Trial Offer:
We, human being tend to get tempted when we see something for “FREE”. Free trial SCAMS are not free actually. To get the free offer you have to provide them with your credit card details. Initially, you’ll be charged only for “shipping & handling” which small fee. However, if you read the “terms & conditions” of the offer, you’ll come to know how you’ll be trapped.
14 Days to do everything!
Fake smile, fake blog and fake teeth whitener.
The terms clearly say that you have 14 days to try the product. After that you’ll be charged $90 per month. If you don’t want to be re-billed you have to return the product within 14 days. So you get 14 days to receive the product, try it, make sure it doesn’t work, contact the company and get “Return authorization code” (RAM) and send it back – all within 14 days!
Contacting their customer support and getting cancellation confirmation is full of hassles and butt pain…you’ll be crying with frustration and pain.
The BIG BIG Lies:
The shocker is this company will send you another merchandize within 4-5 days after you place the free trial order – you don’t even get 14 days and your credit card will be charged for full price!
Before you realize that you have been conned, your card will be charged for few hundred bucks. The only option left for you is cancelling the credit card.
I’ve been scammed by a free trial offer- what should I do now?
I’m really sorry to say this; please cancel your credit card immediately…go now and call your credit card company. If possible dispute the charges; there is no guarantee that you’ll win the dispute because you have already agreed their so called “Terms & Conditions”. Cancelling your card would prevent you from future charges.
The FTC is trying hard to prevent these online scams. However, con artists find new ways to scam people.
Safe Online buying practice:
If something sounds too good to be true, then it is…remember it always. If you don’t trust an online merchant please always use “Virtual credit card” (VC). VC is a pre paid credit card, which can be used only once. So the con man’s can’t charge your card repeatedly.
And finally please forget teeth whitening products like Dazzle Smile, Premium Whitener. 
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Filed Under: Beauty & Style
I have an update for people who have been affected by this scam company. After seeing the $86.93 US charge on my credit card bill, I also noticed a charge for $25 and when I called Premium White and asked them about it, the CSR refused to give me a straight answer. Her exact words were “that is a completely different company. They have nothing to do with us.” When I asked her if she knew what product they represented, because I hadn’t given my credit card # to anyone except for the Premium White, she repeated that it was a different company but that she has a phone # she could give me. When I took the number and called it, after browbeating THAT CSR into telling me who they were, that it is a company called WorldFit, and she told me that I would have received an email giving me a user name and password for some kind of online fitness membership. Apparently I signed up for this when I made my Premium White purchase. I got quite irate with her and she told me that she would put in an immediate cancellation for me and that my financial institution would reimburse me for the charge that they had already put through. This is somehow connected to the Premium White, and I’m going back to my credit card company with this information.
Has anyone else had this experience? By the way, my cc company immediately cancelled my card and issued me a new one.
Yes the same thing happended to us. what phone # did you call to cancel?
Thanks!
Hi! I just boughted for me to have whitter theeth ,and this is why I get for been dump, and next time I see and advertiment on the internet I have to say to myself and to other businesses, good by! to your sales . I will never buy anything from the internet,beaucaus it is all scam!Mrs.X from Tracy Ca.
Yes, the same exact thing happened to me. Both Dazzlesmile and Worldfit cancelled the so-called “memberships” and I have filed a dispute with my credit card company.
Hi, I just thought I would let you all know that I too got scammed by this company ‘dazzle smile’ in November 09 and have been batteling with the Better Business Bureau to get a refund. I thought this would give the rest of you a glimmer of hope. I have had a REFUND from Dazzle smile!! Dazzle smile took the shipping and handling fee out of my bank and then took the $87.62 and then because i had aparently not ‘opted out’ of other companies getting my card details, ‘elitepack’ took more money for some website ‘login’. I have had all this money back other than the origional $11.90 shipping and handling fee. It has taken a while but I am glad that they do not have my money anymore. If anyone would like me to help them I am more than happy to explain what I did just write back to me. good luck everyone, there is light at the end of the tunnel!!!!!!
Ellie
yes, i got duped by this company as well. I got a membership to “worldfit” (some crazy internet site for fitness advice). so far i have spent about $115. Please let me know how you got your money back. I have called them a few times, but not getting anywhere. My email is anaximander71@yahoo.com
thanks
I have had the exact same experience and I am starting the process to get my money back. Can you give me any advice?
Hi Andrew Butler,
Please see the reply to scotts comment jan 5th 11.05pm to scott and Jason as this explains what I did to get my money back, I hope it works for you! please write back to me if you have any more questions and let me know how you get on.
Ellie
hi ellie i just found out ive been scammed too but i have noo idea how to cancell this..i have no idea where to start this product cancellation? can you please help me out and give me information of how to start this cancellation?
Hi Alex,
1. First you need to ring up the original company that you ordered the product from (in my case dazzle smile) and you need to cancel your membership with them and ask them to send you a confirmation of cancellation through email. (If you ordered two products make sure they are both cancelled).
2 Tell your credit card company to monitor your account and to dispute any charges that go out from now on (however you will not be able to use your credit card – what i did was tell them i will not be using it so any money going out is unauthorised).
3. Find out from Dazzle smile what other companies/affiliates your are signed up to (in my case it was dazzle smile postage and packaging charge(healthsmile $11.90 appeared on my statement),dazzle smile (pristine health on my statement $87.62) and world club fitness(Elitepack $24.82 on my statement)then also ring these companies and get a cancellation number and keep hold of it. I think health smile and pristine health are both dazzle smile but the one you really need to cancel is elite pack (this is the website login in my case -which I never even received.
Dazzle smile did give me another company which I may have been signed up to called ezykit (no money actually went out from this company but the woman said i could be signed up to it. So if you can find a number for this company ring them to make sure you aren’t signed up. Once you have done all this, these companies can not take any money out of your bank as you have cancellation numbers.
4. If not done already, send your parcel back with the number they ask for on the package and keep a note of it yourself, then send it recorded delivery and make sure you get a tracking number (that way you can track it and know when they have got it) in my case I did not do this and it took a lot longer to get my money back because I only had proof of postage.
5. Ring dazzle smile in a few days tell them you have returned it back and have a tracking number. They will probably tell you that refunds will get processed every 2 weeks. Get a date from them that you refund should go in, wait until the day after that date, if no refund contact the Better Business Bureau (trading standards in America) and explain everything you have done and state what you want from them. (I told them i had returned the parcel and wanted a refund). Dazzle smile replied and said I needed a tracking number (which I did not have) and to send the parcel back. Explain to the BBB that you are not happy with dazzle smiles answer and state again that you want a refund of ALL charges taken (except p+p as they will not refund this) then the BBB will contact dazzle smile and explain that you are not happy with their response and in my case dazzle smile must have got fed up of replying and just replied ‘we have refunded the money back into your account it should be in your account within 5-7 business days. They refunded it within 2 days.
Please let me know if this is any help to you, I hope it is and i hope you get your money back like I did, if I can help just one person get a refund then I will be more than happy. You just have to keep pressing dazzle smile but do it through the BBB because companies are scared of them and will just refund. Please let me know how you get on and please email back if you need to know anything else.
Ellie
I am having the same headache that you are having now. I cancelled with dazzlesmile wtihin 20 minutes of the purchase, have a confirmation number and sent 15 pages worth of documentation to my credit card company and they want me to call 3 companies and try to cancel my account. I have contacted the BBB and done everything I can. do you have any suggestions?
Hi Lori,
make sure you have cancelled all the companies individually, then wait for the bbb to suggest what to do. Dazzle smile will probably try and brush it off and give some excuse, just write back saying no you are not happy with their esponse and you want a refund. This worked for me. Good luck huni x
Can you please let me know how to get my money back from these scam artists. This world fit garbage really ticked me off. Yeah they supposedly sent me a password for something I didn’t sign up for. What a scam!!! I am so angry. Can you please let me know what you did? Thanks:^)
JoJo
Hi JoJo
1. First you need to ring up the original company that you ordered the product from (in my case dazzle smile) and you need to cancel your membership with them and ask them to send you a confirmation of cancellation through email. (If you ordered two products make sure they are both cancelled).
2 Tell your credit card company to monitor your account and to dispute any charges that go out from now on (however you will not be able to use your credit card – what i did was tell them i will not be using it so any money going out is unauthorised).
3. Find out from Dazzle smile what other companies/affiliates your are signed up to (in my case it was dazzle smile postage and packaging charge(healthsmile $11.90 appeared on my statement),dazzle smile (pristine health on my statement $87.62) and world club fitness(Elitepack $24.82 on my statement)then also ring these companies and get a cancellation number and keep hold of it. I think health smile and pristine health are both dazzle smile but the one you really need to cancel is elite pack (this is the website login in my case -which I never even received.
Dazzle smile did give me another company which I may have been signed up to called ezykit (no money actually went out from this company but the woman said i could be signed up to it. So if you can find a number for this company ring them to make sure you aren’t signed up. Once you have done all this, these companies can not take any money out of your bank as you have cancellation numbers.
5. If not done already, send your parcel back with the number they ask for on the package and keep a note of it yourself, then send it recorded delivery and make sure you get a tracking number (that way you can track it and know when they have got it) in my case I did not do this and it took a lot longer to get my money back because I only had proof of postage.
6. Ring dazzle smile in a few days tell them you have returned it back and have a tracking number. They will probably tell you that refunds will get processed every 2 weeks. Get a date from them that you refund should go in, wait until the day after that date, if no refund contact the Better Business Bureau (trading standards in America) and explain everything you have done and state what you want from them. (I told them i had returned the parcel and wanted a refund). Dazzle smile replied and said I needed a tracking number (which I did not have) and to send the parcel back. Explain to the BBB that you are not happy with dazzle smiles answer and state again that you want a refund of ALL charges taken (except p+p as they will not refund this) then the BBB will contact dazzle smile and explain that you are not happy with their response and in my case dazzle smile must have got fed up of replying and just replied ‘we have refunded the money back into your account it should be in your account within 5-7 business days. They refunded it within 2 days.
Please let me know if this is any help to you, I hope it is and i hope you get your money back like I did, if I can help just one person get a refund then I will be more than happy. You just have to keep pressing dazzle smile but do it through the BBB because companies are scared of them and will just refund. Please let me know how you get on and please email back if you need to know anything else.
Ellie
Hello Ellie, OMG! you are a lifesaver! i have been scammed out of hundreds of pounds/£ by these criminals, to the tune of £480 that nearly a tousand dollars. they gave my card # to 5 other companies & they all took their share of the cut! finallywhite.com/Ahealth&beauty.com/Supwhiteteeth.com/
) thank you, Linda xx
supsmilebright.com & supworldfit.com are the ones who stole my money. can you please email me & tell me how & what i should do to try & recoup some of my losses?
I would really appreciate your help
Hi Linda, I hope I can help you get some if not all of your money back. First you need to ring up the original company that you ordered the product from (in my case dazzle smile) and you need to cancel your membership with them and ask them to send you a confirmation of cancellation through email. (If you ordered two products make sure they are both cancelled).
2 Tell your credit card company to monitor your account and to dispute any charges that go out from now on (however you will not be able to use your credit card – what i did was tell them i will not be using it so any money going out is unauthorised).
3. Find out from Dazzle smile what other companies/affiliates your are signed up to (in my case it was dazzle smile postage and packaging charge(healthsmile $11.90 appeared on my statement),dazzle smile (pristine health on my statement $87.62) and world club fitness(Elitepack $24.82 on my statement)then also ring these companies and get a cancellation number and keep hold of it. I think health smile and pristine health are both dazzle smile but the one you really need to cancel is elite pack (this is the website login in my case -which I never even received.
Dazzle smile did give me another company which I may have been signed up to called ezykit (no money actually went out from this company but the woman said i could be signed up to it. So if you can find a number for this company ring them to make sure you aren’t signed up. Once you have done all this, these companies can not take any money out of your bank as you have cancellation numbers.
4. If not done already, send your parcel back with the number they ask for on the package and keep a note of it yourself, then send it recorded delivery and make sure you get a tracking number (that way you can track it and know when they have got it) in my case I did not do this and it took a lot longer to get my money back because I only had proof of postage.
5. Ring dazzle smile in a few days tell them you have returned it back and have a tracking number. They will probably tell you that refunds will get processed every 2 weeks. Get a date from them that you refund should go in, wait until the day after that date, if no refund contact the Better Business Bureau (trading standards in America) and explain everything you have done and state what you want from them. (I told them i had returned the parcel and wanted a refund). Dazzle smile replied and said I needed a tracking number (which I did not have) and to send the parcel back. Explain to the BBB that you are not happy with dazzle smiles answer and state again that you want a refund of ALL charges taken (except p+p as they will not refund this) then the BBB will contact dazzle smile and explain that you are not happy with their response and in my case dazzle smile must have got fed up of replying and just replied ‘we have refunded the money back into your account it should be in your account within 5-7 business days. They refunded it within 2 days.
Please let me know if this is any help to you, I hope it is and i hope you get your money back like I did, if I can help just one person get a refund then I will be more than happy. You just have to keep pressing dazzle smile but do it through the BBB because companies are scared of them and will just refund. Please let me know how you get on and please email back if you need to know anything else.
Ellie
Hi Ellie,
I got scammed by Dazzle White and Elite Pack.
I would love to know what steps you took to retrieve
your hard earned cash.
Hello,
If there was some confusion about your subscription, we honestly didn’t mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Joe,
I returned a premium white product and confirmed received in Jan 27, 2010. But they have not refunded my card as you claimed the 30-day guarantee. My card customer support, me and Heather, your customer supervisor, where on a 3-way conference and she promised to credit my card $89.63. Up to this date I have not received the refund. Can you help?
Really need help applied for acai berry canncelled immediately then returned the product recorded delivery on time. Next monthe eliepack and sup world fit are taking money i am hunting them down i no they are a teeth whitening company but unsuccessful to cancel, really upset and worried. My bank tell me they cant cancel coz ive authorised when i havent never did i apply for teeth whitening. My bank wont listen.
hi i have also been scammed, can anyone give me any advice on how to get my money back, they took money out of my account when i didnt have a clue they was going to so that left me short for my other direct debits so i have ended up with a bank charge also, what a mess! can anyone help me get my money off these animals!
Hi Scott & Jason,
1. First you need to ring up the original company that you ordered the product from (in my case dazzle smile) and you need to cancel your membership with them and ask them to send you a confirmation of cancellation through email. (If you ordered two products make sure they are both cancelled).
2 Tell your credit card company to monitor your account and to dispute any charges that go out from now on (however you will not be able to use your credit card – what i did was tell them i will not be using it so any money going out is unauthorised).
3. Find out from Dazzle smile what other companies/affiliates your are signed up to (in my case it was dazzle smile postage and packaging charge(healthsmile $11.90 appeared on my statement),dazzle smile (pristine health on my statement $87.62) and world club fitness(Elitepack $24.82 on my statement)then also ring these companies and get a cancellation number and keep hold of it. I think health smile and pristine health are both dazzle smile but the one you really need to cancel is elite pack (this is the website login in my case -which I never even received.
Dazzle smile did give me another company which I may have been signed up to called ezykit (no money actually went out from this company but the woman said i could be signed up to it. So if you can find a number for this company ring them to make sure you aren’t signed up. Once you have done all this, these companies can not take any money out of your bank as you have cancellation numbers.
5. If not done already, send your parcel back with the number they ask for on the package and keep a note of it yourself, then send it recorded delivery and make sure you get a tracking number (that way you can track it and know when they have got it) in my case I did not do this and it took a lot longer to get my money back because I only had proof of postage.
6. Ring dazzle smile in a few days tell them you have returned it back and have a tracking number. They will probably tell you that refunds will get processed every 2 weeks. Get a date from them that you refund should go in, wait until the day after that date, if no refund contact the Better Business Bureau (trading standards in America) and explain everything you have done and state what you want from them. (I told them i had returned the parcel and wanted a refund). Dazzle smile replied and said I needed a tracking number (which I did not have) and to send the parcel back. Explain to the BBB that you are not happy with dazzle smiles answer and state again that you want a refund of ALL charges taken (except p+p as they will not refund this) then the BBB will contact dazzle smile and explain that you are not happy with their response and in my case dazzle smile must have got fed up of replying and just replied ‘we have refunded the money back into your account it should be in your account within 5-7 business days. They refunded it within 2 days.
Please let me know if this is any help to you, I hope it is and i hope you get your money back like I did, if I can help just one person get a refund then I will be more than happy. You just have to keep pressing dazzle smile but do it through the BBB because companies are scared of them and will just refund. Please let me know how you get on and please email back if you need to know anything else.
Ellen
Explain to your credit card company you have been scammed by Premium / Dazzel white. You gave them ur credit card to pay for shipping cost ONLY. You did not read the terms & conditions. You did not give them permission to take any other money from your account. How dare they give your credit card details to another company which has also helped itself to more of your money. You want a chargeback. Then you just hope for the best really. Make sure you have cancelled with Premium / Dazzel white and return anything they sent you or they will just continue to take your money every month for life !!
This is definately a Scam. Premium White says a 14 day free trial.But check your bill before the trial is even up I was billed 86.93 twice. Then another 24.13 from another company. And by the way the free trial when the tube is empty they want it back within 13 days.
This is definately a Scam. Premium White says a 14 day free trial.But check your bill before the trial is even up I was billed 86.93 twice. Then another 24.13 from another company. And by the way the free trial when the tube is empty they want it back within 14 days After the trial ends or they say it’s too late you are getting charged.
I too was scammed by this company. I only agreed to the shipping charge for the trial offer and was quite adamit that I would not receive nor get charged for additional packages. I recorded the individuals name that I spoke to and date and low and behold I was charged twice more for 87.62 each time just as the previous stories. I called the company back and was told that no one by the name I had recorded ever worked there and that I was obligated to pay these fees. I have spoken to my credit card company and am disputing the charges. I have told my credit card company that I had been scammed. They are investigating.
I too have been ‘had over’ by these people… I jumped at the chance for the 14-day free trial… admittedly I didn’t read the T&Cs until afterwards, I did receive an eMail that said the item was desptached and my trial had begun… after 10 days (not received item) I called and cancelled, they said I had 14 days from start of trial (date the order was placed) to return the item… I explained I hadn’t received the item so they agreed an extra 5 days for the item to be returned.
I explained that I was going away for a month and that by the time of the arrival (5 days before I did go away) I would not have had the 14 days trial…. same old spiel.. you have 14 days from start of trial to return the item or we charge you $87 …
I said there was no way I can get the item back to them in the timescale… received an eMail stating that my acocunt had been cancelled, no further charges etc…
I immediately contacted my credit card, explained the situation and remarkably.. I am still liable for the costs as I gave out my credit card information.
I paid the full balance of my card, cut it into lots of pieces, told the credit card company that there were no further charges approved by me and that I wanted to close the account..
And whilst away on holiday for 1 month the charges started to hit, worldhealth and pristinehealth.
I have disputed these with my credit card, refused to pay them, they have now frozen the card, but still claim I am liable for the costs… I argued that I told them in advance that there were no further charges approved, and to cancel the account, therefore, any costs were at their fault and not mine…
I’m still in dispute, my card account has been referred to ‘collections’.. I have sent them the eMails, have sent back the product albeit after the 14 days..
So frustrating…. but then not sure which is more frustrating, my credit card, sorry.. I meant EX credit card company for allowing the charges, or Dazzle Ripoff White Dot com.
Aaaaggghhhhh…
Please beware of these scamsters !
I am another person scammed by “Premium White”. I noticed the charge on my card within 2 days and called their customer no-service number. I had to pay $14 to send the trial product back overnight with a tracking number; I immediately cancelled my credit (debit) card. For the last 2 months I have been trying to get my refund (they never sent any product). They are now saying that since my card they charged is cancelled, and the credit back to it was rejected by my bank, that they do not have any other way to pay me and I should dispute it with the bank (who never received any funds from them!). The last CSR was a real b—- and kept talking over my explanation with no intent of helping or caring, and hung up on me.
Which BBB do I contact to register a strong complaint. The address I had for Premium White was in Aurora, Colorado, but the CO BBB had no listing of them.
Any help will be greatly appreciated. At this point, it is not just the money, but satisfaction of doing some small part to make these scammers pay. Thanks.
Roy
I have an address for the Federal Trade Commission:
Federal Trade Commission
Comsumer Response Centre
600 Pennsylvania Avenue NW
Washington DC 20580
or toll free helpline 1-877-FTC-HELP (1-877-382-4357)
or I think u can get online and use their secure complaint form at their website
Well I to got scammed too, just found out last night actually…So I called my credit card company, cancelled my card, and apparently I send in a dispute form and my credit card company says it will reverse the charges…but reading about everyone else’s troubles im guessing it may not be that easy. I got screwed for 300.00 Canadian..2 charges from 2 different companys
Also got scammed by Premium White. Paid $200 for a useless pen which does not work. Initially I thought it was on trial for $12. When I did not return this I was billed nearly $90, then ten days later, another $90. I was sent a second parcel which I IMMEDIATELY sent back to the Australian address, but of course the money was never reimbursed, and if I ring I get fobbed off.
PLEASE DONT BUY FROM THIS COMPANY. THIER PRODUCT IS USELESS AND IF THEY GET HOLD OF YOUR CREDIT CARD NUMBER THEY WILL CONTINUE TO CHARGE YOU. I HAD TO CANCEL MINE
I AM A 59 YEAR OLD DISABLED MALE ON DISABILTY ONLY. SO I SAW THE AD FOR 1.95 TRAIL FROM PREMIUM WHITE SO I THOUGHT I WOULD GIVE IT A SHOT AND THEY HIT MY DEBIT CARD FOR THE 1.95 AND 86.93 TWICE AND I WAS UNABLE TO GET MY MEDS. I WENT TO MY BACK AFTER SEVERAL ATTEMTS TO RETRIVE MY MONEY FROM PREMIUM WHITE AND MY BANK TALK TO THEM AND THEY TOLD THE BACK THE REFUNDS WERE COMPLETE AND THEY DID NOT KNOW WHAT WAS GOING ON AND WHY I HAVE NOT RECEIVE MY MONEY. I NEED HELP PLEASE LET ME KNOW. THANKS JIM
THIS IS WHAT HAS WORKED FOR ME:
IF YOU GET FOOLED BY THIS DON’T MAKE MORE WORK FOR YOURSELF THAN YOU HAVE TO. DON’T BOTHER ARGUING WITH DAZZLE WHITE AND JUMPING THROUGH ALL THEIR RETURNS POLICY HOOPS. GO STRAIGHT TO THE FRAUD DEPARTMENT OF YOUR BANK AND CLAIM BACK ANY CHARGES YOU’VE INCURRED…AS FOLLOWS:
1. CALL YOUR BANK. ASK TO SPEAK TO THE FRAUD DEPARTMENT. SAY THAT THERE HAVE BEEN TRANSACTIONS WHICH YOU DO NOT RECOGNIZE AND DID NOT AUTHORIZE. YOU MUST STATE THIS CATEGORICALLY. DO NOT GO INTO ALL THE DETAILS OF WHAT YOU DID AND HOW YOU GOT SUCKERED IN- THERE’S NO NEED. BEFORE CALLING PREPARE A LIST OF ALL THE RELEVANT TRANSACTION WITH DATES THEY CAME OUT.
2. THEY WILL SEND YOU A CLAIM FORM. YOU MUST SIGN IT & SEND BACK. YOUR CARD IS CANCELED AND A NEW ONE SENT OUT. YOU ARE REFUNDED PROMPTLY- TAKES 3-5 DAYS IF YOU’RE BANK IS HALF DECENT.
3.PHONE DAZZLE WHITE ON 888-264-5497 AND CALMLY ASK THEM TO CANCEL (AND GET A CANCELLATION NUMBER- IF FOR ANY REASON THEY RESIST TELL THEM YOU HAVE ALREADY PASSED THEIR DETAILS TO THE FRAUD DEPARTMENT OF YOUR BANK. THEN THEY WILL GIVE YOU IT) AND ALSO THE NUMBER TO CALL SO YOU CAN CANCEL THE SUPER WORLD FIT SUBSCRIPTION OR WHATEVER AFFILIATE PRODUCT IT IS YOU ‘SIGNED UP’ FOR (IT SEEMS TO KEEP CHANGING). KEEP THEIR CANCELLATION EMAILS SAFE.
DAZZLEWHITE/SMILEBRIGHT/ULTIFRESH ARE ON THE VISA EARLY WARNING SYSTEM. BANKS KNOW ITS FRAUD. THEY WILL HAVE TO REFUND YOU. DON’T ACCEPT NO AS AN ANSWER. ANY ‘AGREEMENT’ YOU MADE WITH DAZZLEWHITE ISN’T WORTH THE PAPER ITS (NOT) WRITTEN ON.
THAT IS HOW YOU MAKE A FRAUD CLAIM. DON’T SPEND AGES TRYING TO ARGUE WITH DAZZLEWHITE- YOU’RE NOT GOING TO GET ANYWHERE AND THERE’S NO NEED TO BOTHER SENDING PRODUCTS BACK TO THEM EITHER. THIS METHOD ALSO GETS DAZZLEWHITE IN MORE TROUBLE AND OFF-LOADS THE HASSLE ONTO YOUR BANK- WHICH IS HOW IT SHOULD BE. DON’T TAKE THE MEEK AND MILD ATTITUDE HERE. THESE PEOPLE ARE CROOKS AND DESERVE AS MANY PEOPLE AS POSSIBLE FILING FRAUD CLAIMS AGAINST THEM.
I too was hit with this. First I called & canceled any future shipments, and then I got a return authorization number to send back the current shipment that had just been delivered to me. I sent it back via post office with SIGNATURE CONFIRMATION so that I would have proof that they received it. Then I filed a claim with my credit card company (Citi) to get back the money that Dazzle had charged me for the product I had just returned. The credit card gave me a “provisional credit” until Dazzle ok’d the reversal of the $87+ charge. Finally after 1 1/2 months, the provisional (or conditional) credit was finalized and the charges were permanently reversed. I don’t know if that was because Dazzle ok’d it or if they ignored it, so then the credit card had to give me the reversal. I think by having PROOF from the post office with Dazzle’s signature, that I could send to the credit card, Dazzle had to allow the reversal of the charge.
I was an idiot and was taken in by the ad that said don’t buy any tooth whitener until you “try what I did”, which was using Dazzle and another one (I forget the name, Clean-something?), one after the other, for best results! And I ordered both for both my hubby and me, so then I had 4 charges to cancel, etc.
Hello all !
I got scammed too (darn…!)
All I wanted where white teeth like the nice ‘health’ articles proclaimed. Since it’s suported by ABC, CBS News and WebMD I trusted them.
The free sample and cheap shipping fee really looked good. BUT, NOT TRUE!!!
All I got was a big pain in the butt!!!
I am still trying to get reimbursed for products I didn’t receive and the one I did return.
This company keeps changing phone numbers and email addresses.
They are dealing in North America and abroad. How do we stop them ???
ARGGGGGGGG!!!